Returns & refunds

Last updated: 21 October 2026

Damaged, misprinted or wrong item

If your book arrives damaged or misprinted, email a photo to charlescornwallah@gmail.com within 7 days of delivery. We'll send a replacement or give you a full refund, whichever you prefer. You don't need to send the book back.

Lost in transit

If your parcel hasn't arrived 10 working days after dispatch, let us know. Once the courier confirms it's lost, we'll send a replacement or refund you in full.

Cancelling before dispatch

You can cancel any time before your order is dispatched for a full refund. Just email us with your order email.

Changed your mind after delivery

Send the book back unused within 7 days of delivery and we'll refund the book price. Please email us first for the return address. Return postage is paid by you.

How refunds are paid

Refunds go back to the original payment method (UPI or card) through Stripe. They usually show within 5–10 working days, depending on your bank.